Microsoft is conducting a probe into an outage that left countless people across the globe unable to access its services, such as Teams and Outlook. Downdetector.com, which monitors outages, reported thousands of issues with Teams, Outlook, Microsoft 365 and XBox Live. For example, 4992 incidents were reported related to Outlook in the UK, and 2,173 with Teams. People from Manchester, London, Birmingham, Norwich, Oxford, Brighton and Cardiff reported difficulties. Additionally, there were more than 3,900 issues with Teams in India and over 900 in Japan.
Outage reports also rose in other countries, including Australia and the United Arab Emirates.
During the outage, most users were unable to exchange messages, join calls or use any features of the Teams application – forcing office workers to return to in-person meetings and communicate in other ways.
Microsoft tweeted: “We’re investigating issues impacting multiple Microsoft 365 services. More info can be found in the admin centre under MO502273.
“We’ve identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps.”
It later added: “We’ve isolated the problem to networking configuration issues, and we’re analysing the best mitigation strategy to address these without causing additional impact.
“We’ve rolled back a network change that we believe is causing impact. We’re monitoring the service as the rollback takes effect.”
Microsoft Teams and other services experienced an outage affecting users worldwide. 280 million people use Teams daily, with Microsoft Exchange Online, SharePoint Online, and OneDrive for Business also affected. This comes after Microsoft announced plans to make 10,000 job cuts globally due to a fall in investment. – Source