Citizens Development Business Finance PLC (CDB) and the Department for Registration of Persons (DRP) recently signed a Memorandum of Understanding (MoU), enabling CDB to digitally verify their customers’ identity through the DRP information portal.
The new system will enable CDB to enhance the customer experience and provide a seamless digital banking service. It will also allow the company to validate that the NIC details submitted by a customer are true and accurate, reducing the risk of frauds. The progressive digital customer verification process will facilitate ID card verification, non-face to face customer on-boarding and document verification for proof of address.
CDB is placing technology at the forefront of its strategic business priority. Cutting-edge solutions such as CDBiTransfer, CDBiDeposit, and CDBiControl exemplifies the company’s digitalisation thrust to enhance customer satisfaction using technology and digital platforms.